Frequently Asked Questions

Everything you need to know about shopping at Seabra Foods.

How do you ensure the freshness of perishable goods during shipping?

All perishable items, including meats and cheeses, are packed in insulated containers with cold packs to maintain optimal temperature throughout the delivery process.

What is the return policy for grocery items?

Due to the nature of food products, we only accept returns for items that are damaged, expired, or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim.

Do you offer international shipping for specialty ethnic products?

Currently, we ship within the continental United States. We are working on expanding our logistics to bring our unique selection of international products to more regions soon.

How can I track my grocery order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Are your imported products authentic?

Yes, we pride ourselves on sourcing directly from reputable suppliers in Portugal, Brazil, and other regions to ensure every product meets our high standards for authenticity and quality.